Returns Policy

FAULTY GOODS

• If your goods are faulty your are entitled replacement or repair.
• All items (unless otherwise stated) come with a 12 month warranty
• If you have a faulty item, please notify Greensofireland.ie by email using our Contact Us page
• Provide us with the order number, the item and a brief description of the fault
• Customers can then opt to:
  • pay the shipping costs involved in returning the item(s) to our premises

CHANGE OF MIND

• Customers have 14 days from receiving their order to return the goods to us for a full refund of the cost of the item (excluding the delivery fee)
• Please notify Greensofireland.ie by email using our Contact Us page
• Provide us with the order #, the item and detail your intention to return the product
• Customers can then opt to:
  • pay the shipping costs involved in returning the item(s) to our premises
  • or alternatively they can drop the goods to our depot
• Customers must return the goods where they are fit for resale and in its original and undamaged packaging.
• Refunds can only be paid on the same payment card or paypal account used to place the order.